Travel agency complaints : Gate1travel

In this post we discuss a little about Gate1Travel , a travel agency from the USA. Discovery tours offer you a chance to immerse yourself in culture with a smaller group size of up to 22 people. This means you get to know your group well and you are able to do more things together that cannot be done in a large group. Get ready to see hidden gems only the locals know about and linger at places your group enjoyed longer. These tours also offer more opportunity for activities and interactions with the local communities. Small group size also allows for unique and boutique accommodations, adding to the immersive nature of these experiences. Discovery tours feature a quickly expanding mix of destinations, from primary locations such as Italy and Peru to the more exotic locales which include Mongolia, Sri Lanka and Borneo, just to name a few.

Gate1Travel is a very big travel agency, you should find practically anything you may want in their offer. Lets see what are their summer 2019 top offers : What a wonderful trip! Gate 1 and the local coordinator, Tom, fit a number of sights and activities into 15 days! Gate 1’s customer service was also exceptional in assisting with logistics during our flights to Cambodia. Thank you for a terrific time! Featured Destination Vietnam “We would love for you to join us on an upcoming Gate 1 Travel Vietnam escorted tour. If you’re looking to experience the best of Vietnam, here is your chance! Visit the magnificent Saigon Opera House in Ho Chi Minh City; explore the Old City of Hoi An; tour the Imperial City in Hue; view the thousands of limestone islands rising out of the sea in Halong Bay, and so much more! Don’t miss this opportunity of a lifetime!”.

Random customer reviews : My wife and myself took a tour with Gate 1 to Morocco in February, which I must say was very nicely organized. Where I have had an unpleasant experience with Gate 1 is in the booking of my flights thru Gate 1, and their refusal to address my issue. In booking our flights we requested Premium Economy on all flights to and from Atlanta / Morocco. We paid a surcharge of $599.00 each. The only flight we were accommodated in Premium Economy was Atalanta / Morocco. Connecting flight from Paris to Morocco was economy class with some of our fellow tour group who never paid any surcharge. Read extra details about Gate1travel reviews.

Some negative reviews : Just returned from South Africa June 3rd. Our tour guide told us on the first day if we were late he would leave us. Every time we got off the bus he said no shopping and only gave us time to go to the bathroom. Every time we arrived to sit in the hotel for 3 hours until dinner. He kept telling us on the last day he would take us to a warehouse full of souvenirs. I asked the first day about wanting to purchase gold bangle bracelets. He assured me this place had plenty of jewelry. When the last came and we arrived at the so called warehouse it was 3 rooms. One jewelry store that did not carry bangle bracelets. When he asked the jeweler he said we ordered those for your last client and sent them back.

Some positive reviews : The trip was outstanding! Our guide, Ruben, who was born and raised in Cusco was the most wonderful guide we have ever had. We have experienced scores of overseas trips and guides. Ruben made the trip come alive. His knowledge of Inca, Spanish, and current day culture, horticulture, astronomy, architecture, politics, local amenities, and more was truly amazing. He is intelligent and a great problem solver (which is needed when one travels in a developing nation). I can not say enough good things about Ruben–he is certainly a treasure for Gate 1. He keyed into each traveler’s needs and tried to satisfy them or explain the situation when they had a concern. He called our group “family” which indeed we did became after 10-days together thanks to his ability to help the group connect. His caring ways and excellent people and communication skills were a model for us all! Please share this review with Ruben–I will remember him for the rest of my days. It was by far my best trip thus far–I take taken at least 2 tours annually for the past 10 years.